Author: Anna Misener

Happy SysAdmin Day!

International SysAdmin Appreciation Day is here! It’s finally the time of year that System Administrators get the appreciation they deserve for all their hard work. In addition to being on-call and assisting co-workers overcome their daily struggles with technology, System Administrators are also responsible for maintaining IT networks and security systems.

So considering that they are the glue holding our technology-reliant society together, we would like to thank and congratulate all System Administrators and ITmanager.net customers for everything that they do. Without all their long hours and dedication to their jobs, there would still be thousands of people out there who need help resetting their passwords, finding the USB port and connecting to the wifi.

Thank you once again to all of our customers, and we hope that you have a great day.

The ITmanager.net Team

Fix Problems Faster with ITmanager.net and PagerDuty

We are pleased to officially announce the ITmanager.net and PagerDuty integration! PagerDuty, an operations performance platform, delivers visibility and actionable intelligence across the entire incident lifecycle. This platform assists businesses by improving their reliability and resolving critical incidents faster with custom SMS, phone call, email and push notifications.

The latest releases of the ITmanager.net mobile clients all support monitoring so that our service can proactively tell you when one of your servers has gone down. Now that we have added integration with the PagerDuty API, companies who use the PagerDuty service can deliver notifications to their on-call IT Technicians via PagerDuty.

This integration followed a large number of requests for integrating ITmanager.net with PagerDuty, as many IT administrators are currently using PagerDuty to coordinate the delivery of notifications and coordinate a response. Integrating ITmanager.net notifications with delivery through PagerDuty was an easy decision, since it adds value to both services by helping IT departments respond faster to IT incidents.

Setting up PagerDuty as your delivery mechanism for ITmanager.net notifications is a three step process. The first step is to obtain a PagerDuty API key from the PagerDuty website. The second step is to paste the PagerDuty API key into your ITmanager.net mobile client or web app. The third step is to edit each ITmanager.net monitor to enable PagerDuty notifications.

Detailed instructions can be found in our PagerDuty integration guide: www.itmanager.net/pagerduty

ITmanager.net Integration with 1Password

1password

The latest version of ITmanager.net for iOS includes integration with the 1Password app! 1Password is an application that stores all of your website passwords. You conveniently only need one password to access all of them, your password for 1Password. Once this password is created, you can use it to login to any website or app.

 1Password has many other helpful features and services including:

  • Folders, favourites and tags to help you organize your data.
  • Strong Password Generator, used to create passwords that are unique and difficult to guess.
  • Creating and sharing with multiple vaults.
  • Ability to sync data across your devices through iCloud, Dropbox or Wifi.

Download the latest version of ITmanager.net in the App Store to get started with the 1Password integration.

Find Answers to FAQs in Our New Knowledge Base

We have always been happy to help IT Administrators get started with their free trial of our remote network management and monitoring software. We already offer email, phone or website chatting support, and we have now greatly expanded our website’s support section to make it even easier to get ITmanager.net up and running.

Frequently Asked Questions

Our online knowledge base is full of answers to the questions that we are asked the most, such as:
How do I setup the Private Network Connector?
How do I move a Service into a Folder?
How do I add an Active Directory connection?

Step By Step Instructions and Videos

On top of having answers to our most Frequently Asked Questions, our online knowledge base also has detailed, step-by-step instructions for overcoming the most common hurdles people face while installing and using ITmanager.net. In many cases, we also provide video tutorials.

Get Support Via Phone, Email, Chat or Find Answers Online

Our online knowledge base is perfect for do-it-yourselfers who would prefer to get started without calling or emailing us. However we still offer phone, email and website chat support. We would love to hear from you! To contact us, call us at 1-800-371-4841, email us at support@itmanager.net, or chat with us on our website www.itmanager.net .

Visit the Knowledge Base

You can visit our knowledge base on the support page: www.itmanager.net/support