Getting ITmanager.net Crash Logs

Home Support App Specifications Getting ITmanager.net Crash Logs

This method involves syncing the device with iTunes. After syncing, crash reports will be copied to a specific location on your hard drive. This method is also documented at: https://developer.apple.com/library/ios/#qa/qa1747/_index.html.

  1. Sync the device with iTunes on your desktop
  2. After syncing, look for crash logs in the correct directory.  See below for a list of directories for each operating system:

    Operating System


    Location


    Mac OS X:


    ~/Library/Logs/CrashReporter/MobileDevice/<DEVICE_NAME>


    Windows XP


    C:\Documents and Settings\<USERNAME>\Application Data\Apple Computer\Logs\CrashReporter\MobileDevice\<DEVICE_NAME>


    Windows Vista or later:


    C:\Users\<USERNAME>\AppData\Roaming\Apple Computer\Logs\CrashReporter\MobileDevice\<DEVICE_NAME>


    (NOTE FOR MAC USERS: ~/Library is hidden by default on Mac OS X.  To easily access this folder open the Finder application then hold the “option” key while clicking on the “Go” menu. A menu item for “Library” will appear. Select that, then continue navigating to Logs, CrashReporter, etc.)

  3. In this directory, look for files starting with “ITmanager.net

Still have questions?

Send us an email: support@itmanager.net