Archives: Articles

Unlocking an Active Directory Account

Select Windows Select Active Directory Select Users Choose a User Select Account Unlock Account Save A How To Video demonstrating unlocking a user in Active Directory with ITmanager.net: Still have questions? Send us an email: support@itmanager.net […]

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If an Active Directory user gets locked out, does it show that inside their record?

The option to Unlock an Account will appear only when the Account is currently locked out. ITmanager.net uses both the fact that the Account is locked out and the Account Lockout Duration set in your Account Lockout Policy to determine if the Unlock option should be available. For iOS users: Start Active Directory. You should see the […]

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Adding an Active Directory Connection

Select  the + in the top right corner Select Windows Server Enter the hostname or IP of the Domain Controller on your network, optionally enter authentication and an Enterprise Server Select Save Select the saved server connection, if Active Directory is detected to be running on port 389 on this server, you should see an […]

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Editing and Resetting a User’s Password

Editing a Password Select Active Directory Select Users Select a User Edit and Save Resetting Password Select Active Directory Select Users Select a User Select Account Select Reset Password Type a new password, disable “user must change password at next logon” if desired and Save A How To Video on changing users passwords in Active […]

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Adding, Unlocking & Deleting a User on Active Directory

Add User Select Active Directory Select Users Select the + button in the top right corner Select New User and fill in the required information then save Unlock User Select the user you wish to unlock Select Account Select Unlock then save Delete User Search for user you wish to delete Swipe left on the […]

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Adding XenApp To The List of Services in ITmanager.net

Note: ITmanager.net only supports XenApp version 7.0 and up. Select the + button in the top right corner. 2. Once the Services menu comes up select the “Windows Servers” icon. The reason you are selecting the Windows icon is because XenApp runs on a Windows machine.   3. Type in the configuration settings to connect […]

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Setting Up Custom Management Features

The ITmanager.net API is composed of 2 separate systems. The Management API and the Monitoring API. Management API The purpose of the management API is to allow customers to integrate their own custom management features into the ITmanager.net product.  Many features are too small for us to integrate ourselves and could be developed either by […]

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RPC Server Unavailable

Run the command “winrm quickconfig” from the command prompt of the server being managed If this does not work then follow these more advanced steps from the Microsoft KB: https://social.technet.microsoft.com/wiki/contents/articles/4494.windows-server-troubleshooting-the-rpc-server-is-unavailable.aspx Another useful article for troubleshooting RPC server unavailable issues is here: https://theitbros.com/the-rpc-server-is-unavailable-0x800706ba/ Still have questions? Send us an email: support@itmanager.net […]

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Importing or Exporting a Large Number of Servers Using Json

Note: Only available in the ITmanager.net web client, under Add Services and Add Monitors you can Import/Export (options are at the bottom of the drop-downs): Export – If you are inside a folder, export will only show things from inside that folder…you then can pick what from inside the folder to export. Additionally, when exporting, […]

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Importing or Exporting a Large Number of Monitors Using a Json or CSV Text File

Note: Only available in the ITmanager.net web client, under Add Services and Add Monitors you can Import/Export (options are at the bottom of the drop-downs). Export – If you are inside a folder, export will only show things from inside that folder…you then can pick what from inside the folder to export. Additionally, when exporting, […]

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