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Category: Account

Home › Support › Account
How to Update/ Cancel your ITmanager.net Subscription

How to Update/ Cancel your ITmanager.net Subscription:   If you are are looking to update your ITmanager.net subscription, add more user licenses or cancel your subscripton follow the below instructions. From your desktop web browser login to your ITmanager.net account here: https://portal.itmanager.net/#/account/login/ Then in the top right corner click on your NAME, then select Licensing: […]

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Setting Up Two Factor Authentication (Microsoft Authenticator)

1. Open the ITmanager.net app, select Settings from the bottom tab bar 2. Select Two Factor Authentication, you see this screen: 3. Open the Microsoft Authenticator App, select the Add button: 4. Select “Other (Google Facebook, etc)” 5. Enter the name “ITManager.net” and paste in the code that was copied in Step 1 6. Copy […]

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Registering an Account

Select Sign Up Fill in required information Activate your account through email Create a password Log in A How To Video demonstrating the step to setup your account for your free 14 day trial: Still have questions? Call us at: 1-800-371-4841 Send us an email: support@itmanager.net […]

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No Confirmation Email Received After Signing Up

Thank you for registering for a free 14 day trial of the ITmanager.net service. If you never received an account activation email while setting up your account, it may have been caught in your Spam Filter. You can also get another activation email sent to you by going to the Forgot Password page and requesting […]

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ITmanager.net Cost

You can view all ITmanager.net Subscription Licensing costs on our pricing page here: ITmanager.net Subscription Pricing All features are included and there is no additional charge for the number of servers managed/monitored or the number of devices used. There is no charge for the initial trial period of 14 days to give you lots of time […]

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Resetting a Password

You can reset your password at: https://portal.itmanager.net/#/account/forgotPassword/ Still have questions? Call us at: 1-800-371-4841 Send us an email: support@itmanager.net […]

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Purchasing a Subscription

To purchase a subscription to ITmanager.net please visit the Web App Licensing page found here: https://portal.itmanager.net/#/licensing Or from our online buy page here: www.itmanager.net/buy You can also purchase an ITmanager.net subscription via phone. To do so please call our sales department at +1 613 627 2785 or toll free in North America at 1 800 371 4841 x 701. […]

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Account Credentials Storage

Your ITmanager.net account credentials are salted and hashed when stored on our servers and never stored in plain text.  All communication between our client and our servers is over SSL and authentication follows the JWT spec. If you choose to store your connection profile passwords in order to sync them between devices, then they are […]

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Adding Team Members to an Account

Sign in to the Web Application Click on your name in the top right corner of the portal and select “Licensing“ On the Licensing page there will be a button in the top right corner under your name labeled “+ Add Users” that will allow you to enter the email address of the team member […]

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